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Freek Van der Herten

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Programmation Web
★ Instant view switches with Inertia v3 prefetching
Programmation Web

★ Instant view switches with Inertia v3 prefetching

Over the past few months we've been building There There at Spatie, a support tool shaped by the two decades we've spent running our own customer support. The goal is simple: the helpdesk we always wished we had. We care about using AI in a particular way. It should help support agents write better replies, not substitute for them. The human stays in charge of the conversation, and the model does the unglamorous work of drafting, rephrasing, and suggesting links. There There is in private beta…

Freek Van der Herten
★ How we use Inertia v3 optimistic updates in There There
Programmation Web

★ How we use Inertia v3 optimistic updates in There There

A few months ago we started building There There, a helpdesk we're making at Spatie. The premise is simple. After two decades of running customer support for our open source work and our SaaS apps, we wanted the tool we always wished existed. One thing we care about in particular is using AI to help humans craft better responses, not to replace them. The agent stays in charge of the conversation. The model just helps them reply faster and a little sharper. There There is in private beta right…

Freek Van der Herten
Agent responsibly
Programmation Web

Agent responsibly

Vercel shares their internal framework for shipping agent-generated code safely. The core argument: green CI is no longer proof of safety, because agents produce code that looks flawless while remaining blind to production realities. The post outlines how to build systems where agents can act with high autonomy because deployment is safe by default. Read more

Freek Van der Herten
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